Emergency Communications Centers are the "first" emergency responders and play a critical role in answering any call for assistance. No matter what discipline of emergency services is needed, the telecommunicator must be efficient and professional to ensure the proper resources are sent to an appropriate location and that the responding field agencies receive the correct information. Technology has changed drastically from the days of pencil and paper, however one constant still remains; the telecommunicator. Beginning in the 1990’s with the proliferation of E-911, communication centers have evolved to providing pre-arrival instructions to callers and information to responding agencies that save lives. Computer Aided Dispatch (CAD) systems now route responders by GPS coordinates, aerial maps and Automatic Vehicle Locators. It is not uncommon for Communications Centers to experience jurisdictional concerns such as rapid growth, mergers, additional administrative duties or budget constraints that call into question the appropriate staffing levels. Proper staffing is key for timely and accurate delivery of emergency services. This Communique discusses some available options to help determine appropriate staffing levels.