The problem was that a recent diversity survey indicated low levels of morale and motivation on the Sioux City Fire Department (SCFD) among the line officers and firefighters caused by staff level officers that led to low levels of productivity. The purpose of this research was to identify causes related to those findings, uncover areas that could be improved upon, and to make recommendations as to how the department could realize improved levels of morale and motivation for increased production. This was accomplished by exploring leadership and management techniques, best practices of other successful organizations, and by asking leadership experts, line employees, and staff what could be done to improve morale and motivation.The results of the research indicated what the problem was and resulted in final recommendations that included creating a long-term orientation, improving communication, soft skills training, change management, and use of a leadership and team development system.