The problem is the City of Chesapeake does not provide functional needs support services (FNSS) for residents with disabilities in general population shelters. Of concern, the Department of Justice, Disability Rights Section and disability rights advocacy groups have shown greater interest in accessibility to emergency management programs; consequently, the number of lawsuits regarding access to emergency management programs is on the rise. The purpose of this Applied Research Project (ARP) is to integrate the provision of FNSS in general population shelters during emergency operations by revising the city's Shelter Annex of the EOP, conducting a shelter workshop, and designing a shelter support unit (SSU) to provide medical equipment and supplies.For this ARP, the action research method was used to address the following research questions: (a) What is the legal foundation to provide FNSS in general population shelters; (b) What are the shelter requirements for providing FNSS; (c) What resources are necessary to provide FNSS; and (d) How will providing FNSS impact shelter staffing? The procedure for this research included reviewing relevant literature, conducting surveys of emergency managers and their staff, procuring contract services, and selecting a vendor to build the SSU through a competitive BID process. The results indicated the existing shelter annex needed revision and a great deal of training and exercising was needed to improve the shelter staff's knowledge, skills, and abilities providing FNSS in general population shelters.There were five recommendations from this research, which included; (1) obtaining a legal review of the revised shelter annex, (2) completing an ADA checklist on every shelter, (3) review the shelter annex annually for needed changes, (4) conduct ongoing training and exercising, and (5) create a "shelter team".