The problem was Norfolk Fire Rescue (NFR) had not identified best practices to effectively manage and suppress fires in roadway tunnels. The purpose of this research was to identify best practices in order for NFR to respond to and combat fires within the city's roadway tunnels. The ability to utilize resources effectively, manage the incident scene, understand fire dynamics in tunnels, and learn from fires in the past would allow members to increase their level of success in these specific incidents.In this descriptive research, the following questions were answered: (a) What firefighting challenges are unique to tunnel fires? (b) What best practices have fire departments or other agencies used when arriving on scene and suppressing tunnel fires? (c) What lessons learned have fire departments or other agencies responsible for roadway tunnels experienced when combating roadway tunnel fires?Data was collected using interviews and a survey. Interviews were conducted with persons responsible for daily tunnel operations, and surveys were sent to departments throughout the United States, Canada, and Europe.Results indicated that firefighting best practices in tunnel rely heavily on pre-incident planning and an understanding of fire dynamics in tunnels, as well as the systems that will affect these dynamics. Recommendations included NFR conducting and maintaining pre-fire plans, better means of communication with the tunnels, and an overall increase in the study of firefighting methods in tunnels in the United States.