This ARP examined workload redistribution of an industrial emergency response team. The problem was that Procter and Gamble emergency response team (ERT) members had little if any administrative, leadership, or support duties, while the site fire chiefs performed nearly all operational and administrative tasks. The consequence of this problem was that the ERT's were not as effective as they could have been. The purpose of this research was to determine the best way to redistribute the ERT's administrative workload. Descriptive research characterized the perceptions of ERT members as they relate to workload redistribution. Action research was used to develop a delegation plan so that site fire chiefs could effectively transition the right tasks to ERT members.The plan is based on research that examined (a) how similar organizations promoted member involvement in leadership and management, (b) what motivated ERT members to take on additional roles, (c) how the ERT's could have been structured to increase effectiveness and member participation, (d) which tasks could have been effectively delegated to members, and (e) the attitudes of team members toward taking on additional roles and responsibilities. The main procedure used was a survey of ERT members. Additionally, literature regarding motivation, organizational structure, and volunteer management was reviewed. The results showed that many team members were interested and able to take on additional roles and responsibilities. A wide variety of tasks could be delegated, and numerous organizational structures could be used to redistribute workload.The specific tasks delegated and the organizational structures used would depend on the specific needs of the organization. The recommendations from this research were to (a) market and implement an ERT delegation plan, (b) develop the strategic leadership skills of the site fire chiefs, and (c) further examine the concept of work processes as they relate to emergency response organizations.