When the problems and stresses of everyday life are too difficult to handle on your own, a skilled professional who is respectful of your privacy can provide just the help and support you need. Treatment Counselors are on hand 24/7 at our toll-free, confidential phone line to provide you with immediate assistance with member issues. Program services are offered by the National Volunteer Fire Council (NVFC) as part of the member benefit package, and come at no cost to members of the NVFC or their immediate family