The problem before the Austin Fire Department (AFD) was to develop an appropriate Service Continuation Plan (SCP) to meet the challenge of the Year 2000 (Y2K) date changeover. The purpose of this applied research project was to survey and gauge the fire service's Y2K service continuity planning effort to date and investigate whether other plans exist which may be used as a template or planning guide. Procedures used included literature review, survey of two independent fire service groups, telephone follow up, review of other planning templates and participation on a citywide task force. The reseacher chose the action research model as most appropriate for this project. The final research project output was a comprehensive, usable Y2K SCP.In developing this Plan, the researcher considered the following questions: 1) What is the likelihood of significant infrastructure problems associated with Y2K? 2) What are the expectations of others in the fire service community concerning Y2K problem significance and call volume? 3) Are other fire departments developing mitigation strategies and service continuation plans? If so, are any useful when developing a planning model for AFD? 4) What are the likely problems associated with any expected infrastructure collapse, and how can preparation be made in advance? The researcher expected to find widespread complacency toward the Y2K problem within the fire service, with few fire departments engaged in serious preparation for what had the potential to be a life and career-altering event.The research confirmed that, although 94% have a Mitigation Plan, only 34% of respondents have a SCP in place or in process, indicating that most fire departments are not fully prepared for what may occur with the New Year. The researcher recommends that fire service organizations begin an immediate industry-wide education and motivation effort to encourage emergency services departments to prepare for events if mitigation efforts fall short.