VFIS sat down with David Michaels, retired Fire Chief and current Vice President of Education Training & Consulting for GCA and VFIS, and John Kottmyer, Paramedic, retired Deputy Fire Chief and current Director of Training Programs for GCA and VFIS, to talk about how mid-level managers have a big impact on the safety of your team.

Overlooking something small can have big implications can have a significant on the future of your team. In this session, we're discussing;

• How one department learned the importance of following protocol (you won’t forget this story!)
• Why it’s important to talk about protocol – 100% of the time
• How procedures can help highlight the best leaders