This session is designed for Instructors to teach and openly discuss the importance of proper documentation of all patient care contacts. In reflection, actual patient care scenarios will be used to highlight the results of poor patient care documentation. The role of the Quality Assurance Manager is essential if the system is to mature into a sophisticated patient care delivery system. Professional malpractice, management liability, patient refusals or care and/or transportation, dispatch errors, and failure to respond are all issues covered under your instructorship.